Welcome to Pure India (a brand of CAGS International Pvt. Ltd.). We are committed to delivering your orders in a safe, reliable, and timely manner. Please read our Shipping & Delivery Policy carefully before placing an order.

1. Shipping Coverage

  • We currently ship across India through trusted courier partners.
  • Some pin codes may not be serviceable due to courier restrictions. In such cases, you will be informed during checkout or by our support team.

2. Processing Time

  • All confirmed orders are processed within 1–2 business days.
  • Orders placed on weekends or public holidays will be processed on the next working day.

3. Delivery Timeline

  • Standard delivery time is 3–7 business days depending on your location.
  • Metro cities usually receive deliveries faster, while remote or rural areas may take longer.
  • During peak seasons, promotions, or unforeseen events (such as strikes, lockdowns, or natural calamities), delivery may be delayed.

4. Shipping Charges

  • Free shipping is available on orders above a certain value (as mentioned on the website).
  • For orders below this value, a standard shipping fee will be applied and shown at checkout.

5. Tracking Your Order

  • Once your order is shipped, you will receive an email/SMS with a tracking ID and courier details.
  • You can track your shipment status directly through the courier partner’s website or our tracking page.

6. Failed or Delayed Delivery

  • If delivery attempts fail due to incorrect address, unavailability of the customer, or refusal to accept the package, the order may be returned to us. In such cases, reshipping charges may apply.
  • Pure India is not responsible for delays caused by courier companies, natural events, or circumstances beyond our control.

7. Contact Us

For any shipping or delivery-related queries, please reach out to us:

📧 Email: info@pureindia.co
📞 Customer Support: Available Mon–Sat (10:00 AM – 6:00 PM)